Returns & Exchanges

At Olivine Baby, each item is carefully handcrafted and inspected before being packaged with love. Due to the nature of our products, we do not accept returns, exchanges, or change-of-mind cancellations.

Please ensure you have selected the correct product, colour, and quantity before placing your order.

Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or you believe you have received the wrong product, please contact us within 7 days of receiving your order at olivinebaby@gmail.com with your order number and clear photos of the issue. We will assess the situation and work with you to provide a suitable resolution where appropriate.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product has a major fault or does not meet consumer guarantees, you may be entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.

Thank you for supporting our small business and understanding the care and time that goes into every Olivine Baby creation.