Shipping & Delivery
Each order is carefully packed with love and attention to ensure it arrives safely.
Processing Times
Please allow 2–5 business days for your order to be prepared before dispatch. During busy periods, product launches, or holidays, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).
Shipping
We currently only ship Australia-wide
Shipping times are estimated by CouriersPlease and may vary depending on your location.
Estimated delivery times:
- Standard Shipping: 2–8 business days
- Express Shipping: 1–4 business days
Please note these timeframes are estimates only and may be affected by factors outside our control.
Shipping Delays
Once your order has been handed to the shipping carrier, Olivine Baby is not responsible for delays caused by CouriersPlease, courier services, weather events, or other unforeseen circumstances.
Incorrect Shipping Details
Please ensure your shipping address is correct before completing your purchase. Olivine Baby cannot be held responsible for orders sent to an incorrect address provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible. While we'll do our best to update your order before dispatch, we cannot guarantee changes once your order has been processed.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us at olivinebaby@gmail.com as soon as possible. We will work with the shipping provider to assist in resolving the issue where we can.
Thank you for supporting our small Australian business. We appreciate every order and can't wait for your Olivine Baby keepsakes to become part of your family's story.